It arrived with very nice packaging that let's you keep,some sealed for later us. Compared to another supplier, however, I think this product is not as spicy as a previous purchase. It is still good and works well in all of the recipes I've tried, just a little less numbing on the tongue and lips.
Also watch for the black seeds still in the pod. They're not suppose to be there and are like sand when bit into. I understand they toast these before shipping into the US, so maybe my batch was a little over toasted. They should look like the picture, very reddish, not brownish.
Your service is excellent and your products are wonderful. Could use a little more stock on hand as you seem to run out of smaller amounts of product (1 oz., 4 0z.) quickly. coarse ground black pepper being the latest one. I could use 4 ounces of that badly. But your shipping and customer service make up for any small product shortages and you have a wonderful company.