my order did not arrive in a timely manner, when i called to complain, the rep said it was shipped on time and the shipper claimed it was delivered to my door. when i said that i had not received it, she offered to send me a duplicate order immediately. which i received. two weeks later, my next door neighbor returned from a visit to indonesia and showed up with my original order. the shipper -- usps or ups or fedex-- put the package on her back porch. even though it clearly had my address on it. company was not at fault but it assumed responsibiliyt and treated me very gracously.