I've ordered before with no problem. This time your website said "free shipping on every order". I strongly suggest you change the wording on your website! Won't be do business with this company again.
You undersell this product. There should be info in the health section to note that, since this is 100% glucose, with no fructose, in contrast to regular sugar, HFCS, honey etc. then you can consume it and it does not lead to metabolic disorder... per Dr Lustig... see youtube video " Sugar, the Bitter Truth ". I have used it to substitute for all sweeteners in our household and my wife has been able to cure her type 2 diabetes, because of this.