Rack came without a couple of small mounting pieces. I only purchased it so I could mount it under my cabinets (I don't have room for it on my counter). Contacted customer service and response was slow. Manufacturer was contacted and I was told they received the bracket but not the screws. I requested they send the bracket without the screws (I can pick those up at home depot). Last I heard from them. It has been over 2 weeks with no contact and no replacements. It has been over a month since the original purchase. At this point I just want to send it back for a refund.